Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.matchcx.com website (the "Service") operated by MatchCX ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. Jurisdiction and Governing Law

These Terms shall be governed and construed exclusively in accordance with the laws of Nova Scotia, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall be settled by the competent courts of Halifax, Nova Scotia. You hereby waive any objection to the venue or jurisdiction of such courts.

2. Advisory Services Disclaimer

MatchCX provides advisory and consulting services related to Business Process Outsourcing (BPO) and Customer Experience (CX). All advice, recommendations, and insights provided through our website or direct engagements are for general informational purposes and are based on our industry experience. Implementation of any advice is at your sole discretion and risk. We strongly recommend that you consult with your own internal legal, financial, and operational teams before making significant business decisions.

3. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of MatchCX and its licensors. The Service is protected by copyright, trademark, and other laws of Canada and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MatchCX.

4. Indemnification

You agree to defend, indemnify, and hold harmless MatchCX and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

5. LIMITATION OF LIABILITY

IN NO EVENT SHALL MATCHCX, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

6. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

7. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

8. Contact Us

If you have any questions about these Terms, please contact us at:

MatchCX
Nova Scotia, Canada
Email: jeff.clements@matchcx.com
Phone: +1 (902) 577-7961